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IT Trainer 2

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

Salt Lake Community College will complete a criminal background check on the finalist.

Position Information

Position Information

Position Title IT Trainer 2
Open Internally or Externally External
If faculty, tenure track status Not Applicable
Reports to (title) Manager, Technical Support
Department Information Technology
Requisition Number 17033
Position Type Replacement
Job Category Staff
FT/PT Full-time
Initial Work Location
Starting Salary Up to $47,000
Job Open Date 08/23/2017
Job Close Date
Open Until Filled Yes
Priority Review Date
Job Summary

Develop, coordinate and deliver a comprehensive technology training program for College employees. Correlate training needs with Technical Support Help Desk problem management and tracking system. Use the statistical data collected to determine the software and hardware training needs of the College personnel. Focus will be on Microsoft Office and Office 365 components and Banner functions for the user.

Essential Responsibilities and Duties

Write client training manuals and procedures. Revise client training manuals and procedures as software changes with new versions. Create knowledge base articles containing training manual and procedures information.
Train clients on use of application software such as Microsoft Office, Office 365 and Banner for employees and hardware use as identified.
Develop a strategic vision and comprehensive plan for training in Banner, Microsoft Office suite and Office 365.
Develop and implement a strategic marketing plan to inform SLCC personnel of available training opportunities.
Create training strategies to support trends in software and hardware usage.
Schedule training classes on a calendared basis.
Document all training opportunities provided, personnel who registered and those who attended. Conduct an evaluation of the class and document the results.
Provide technology support to clients.
Review records from the Technical Support Help Desk problem management records to identify needed software and hardware training.
Provide technology support to clients.
Coordinate training schedules, locations and presenters.
Other Duties as Assigned.

Essential Responsibilities and Duties Continued
Preferred Qualifications

Experience in higher education highly preferred.
Bachelors Degree in Information Systems.

Minimum Qualifications

Associate Degree or 60 credit of higher education from an accredited institution (preference in Information Systems) from a two-year college or technical school.
Three (3) years direct full time related paid experience in a technology proficiency center, faculty center, training center or closely related position.

Substitutions for education/experience on a 1:1 basis.

Knowledge, Skills & Abilities

Knowledge of current versions of Microsoft Office Suite applications and Microsoft Operating Systems.
Knowledge of Office 365, One Drive and SharePoint.
Demonstrated ability to teach/train clients on Microsoft applications and other technology subjects in a classroom setting.
Excellent skills in using software suites such as Microsoft Office and Office 365 to include word processing, spreadsheet, database, e-mail, internet and presentation software.
Ability to coordinate and communicate effectively with clients who have varying levels of experience.
Maintain a positive focus and aptitude to alleviate client concerns through effective dialogue.
Capacity to maintain 100% management and ownership of technical training issues throughout all levels of the College.
Ability to QUICKLY learn new applications and processes.
Ability to test software and hardware to aid clients in performing their work.
Excellent communication skills (speaking, listening , writing and presentations).
Ability to effectively train clients one-on-one and in small group situations.
Ability to write and revise client training manuals and procedures.
MUST be a team oriented person.
Ability to communicate with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College.
Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.
Network support knowledge.
SCT Banner Knowledge.
Experience in a higher education environment.
Knowledge and experience with Canvas or similar course management systems.
Knowledge and experience with a report management system.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities and special needs.

Non-Essential Responsibilities and Duties
Special Instructions

Salt Lake Community College will complete a criminal background check on the finalist.

FLSA Non-Exempt

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this position?
    • Newspaper
    • Ethnic Media
    • Chronicle of Higher Education
    • Professional Organization
    • HigherEdJobs.com
    • SLCC Website
    • Referral Agency
    • Workforce Services
    • College Placement Center
    • Friend
    • Employee
    • SLCC Email
    • SLCC HR Office
    • Other (please specify below)
  2. If other referral source, please specify:

    (Open Ended Question)

Required Documents

Required Documents
Optional Documents
  1. Resume / Curr. Vitae
  2. Cover Letter
  3. Letters of Reference
  4. Other Doc