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Specialist II, Outbound Calling (Part Time)

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Please see Special Instructions for more details.

Salt Lake Community College may complete a criminal background check on the finalist. Multiple positions may be filled from this posting.

Position Information

Position Information

Position Title Specialist II, Outbound Calling (Part Time)
Open Internally or Externally External
If faculty, tenure track status Not Applicable
Reports to (title) Manager, Contact Center
Department Contact Center-4J3
Requisition Number P17099
Position Type Replacement
Job Category Part-Time Staff - Variable
FT/PT Part-time
Initial Work Location Taylorsville Redwood Campus
Starting Salary $11.94 - $13.12
Job Open Date 09/01/2017
Job Close Date
Open Until Filled Yes
Priority Review Date
Job Summary

Acting as an ambassador for Salt Lake Community College, this position entails making outbound calls to current, past, and prospective students of Salt Lake Community College. Specialist will work in the afternoons and early evenings as part of a team that will utilize provided call lists to make outbound calls and encourage registration for classes.

Callers will be trained and will need to provide basic answers to questions about registration, financial aid, academic advising, transcripts, and other core SLCC Student Affairs functions.

Along with making 150-200 outbound calls per day, callers are required to accurately record call results. Accuracy is essential in these call results as call data is used to plan future campaigns and review student feedback based on these calls.

Hours for this position are somewhat flexible, but will fall somewhere in the range of 11am – 6pm. Multiple applicants will be hired from this posting.

Essential Responsibilities and Duties

The most essential duty of the position is to make outbound calls to encourage students to register for classes and accurately record call responses.

Specialist will also answer general questions regarding registration processes and refer students to other appropriate college resources as necessary.

Effective communication, teamwork, reliability, accountability, trustworthiness with personal information, and punctuality are all essential to the position.

Essential Responsibilities and Duties Continued
Preferred Qualifications

Previous experience with inbound and outbound call centers and software.
Previous experience in higher education.
Bilingual (Spanish) preferred.

Minimum Qualifications

High School Diploma or equivalent.

Knowledge, Skills & Abilities

Ability to communicate effectively on the phone for several hours at a time.

Ability to record student data outcomes accurately.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities and special needs.

Non-Essential Responsibilities and Duties
Special Instructions

Salt Lake Community College may complete a criminal background check on the finalist.
Multiple positions may be filled from this posting.

FLSA Non-Exempt

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this position?
    • Newspaper
    • Ethnic Media
    • Chronicle of Higher Education
    • Professional Organization
    • HigherEdJobs.com
    • SLCC Website
    • Referral Agency
    • Workforce Services
    • College Placement Center
    • Friend
    • Employee
    • SLCC Email
    • SLCC HR Office
    • Other (please specify below)
  2. If other referral source, please specify:

    (Open Ended Question)

Required Documents

Required Documents
Optional Documents
  1. Resume / Curr. Vitae
  2. Cover Letter
  3. Transcripts
  4. Other Doc