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Desktop Support Technician I (Internal Only)

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Please see Special Instructions for more details.

Salt Lake Community College will complete a criminal background check on the finalist.

Position Information

Position Information

Position Title Desktop Support Technician I (Internal Only)
Open Internally or Externally Internal
If faculty, tenure track status Not Applicable
Reports to (title) Manager, Desktop Support
Department Information Technology
Requisition Number 17050
Position Type Replacement
Job Category Staff
FT/PT Full-time
Initial Work Location
Starting Salary Up to $35,000
Job Open Date 09/14/2017
Job Close Date
Open Until Filled Yes
Priority Review Date
Job Summary

Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer workstations(desktops and laptops) on the local area network (LAN). Recommends and schedules repairs. Provides end users support for all LAN- based applications.

Essential Responsibilities and Duties

Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties:
Installs and/or assists other service personnel in installation of hardware and peripheral components such as, monitors, keyboards, printers, and disk drives on user’s premises. Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
Builds and deploys current software using an imaging utility.
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Instructs users in use of equipment, software, and manuals.
Recommends or performs minor remedial actions to correct problems.
Coordinates activities with Help Desk, Network Services, Server Services, or other information technology groups.
Replaces defective or inadequate software.
Refers major hardware problems to service personnel for correction.
MS Exchange/Outlook Experience.
Banner and Antivirus support.

Essential Responsibilities and Duties Continued
Preferred Qualifications

A+ Certification

Minimum Qualifications

Associate’s degree in related field.
1 year related experience.
Trade off of work experience and education on a 1 year to 1 year basis.

Knowledge, Skills & Abilities

Must be very end user oriented with good verbal and written communications skills.
Must have good work ethic.
Must have good documentation skills.
Ability to work closely with user community of staff and faculty.
Must be a team-oriented person and be able to work closely with team members.
Have experience supporting personal computers and mobile devices; have experience with Windows Operating System platforms to current version;
Experience installing and configuring the standard Microsoft office suite including Exchange/Outlook to the current version; network support knowledge; experience with desktop management systems (Microsoft SMS, SCCM) and drive imaging solutions (RIS,WDS).
Experience with Apple Computer Technologies.
Experience in a Higher Education Environment.
Browser and Antivirus support.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College.
Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.

Non-Essential Responsibilities and Duties
Special Instructions

Salt Lake Community College will complete a criminal background check on the finalist.

FLSA Non-Exempt

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a current SLCC employee?
    • yes
    • no
  2. * How did you first learn about this position?
    • Newspaper
    • Ethnic Media
    • Chronicle of Higher Education
    • Professional Organization
    • SLCC Website
    • Referral Agency
    • Workforce Services
    • College Placement Center
    • Friend
    • Employee
    • SLCC Email
    • SLCC HR Office
    • Other (please specify below)
  3. If other referral source, please specify:

    (Open Ended Question)

Required Documents

Required Documents
Optional Documents
  1. Resume / Curr. Vitae
  2. Cover Letter
  3. Letters of Reference
  4. Other Doc