Specialist II, Copy Center (Part Time)

Position Information

Position Information

Position Title Specialist II, Copy Center (Part Time)
Open Internally or Externally External
If faculty, tenure track status Not Applicable
Reports to (title) Manager-Printing Services
Department Printing Services-5M0
Requisition Number P17134
Position Type Replacement
Job Category Part-Time Staff - Variable
FT/PT Part-time
Initial Work Location South City Campus
Starting Salary $11.94 - $13.12
Job Open Date 10/24/2017
Job Close Date
Open Until Filled Yes
Priority Review Date
Job Summary

The Customer Service Specialist is knowledgeable in all areas of printing and the following, so that they can consult with customers: wide format printing, design and design programs, billing software such as QuickBooks, and other consultation tools. The Customer Service Specialist’s time will be spent working directly with customers, either in person or through email or phone communications. This position is for our South City Campus.

Essential Responsibilities and Duties

The Customer Service Specialist will manage the workflow of printing orders from start to finish through: writing up tickets, preparing invoices, assigning them to a technician for production, quality checking and contacting customers for pickup or delivery, marking the orders complete in the system, and occasionally taking payment at the register for the order. They will report to the Customer Service Manager.

Other essential duties include: greeting customers, assisting them with copies, consultation on print orders, determining print readiness of files, consult with Customer Service Manager on deadlines, contacting customers throughout process of order.

Essential Responsibilities and Duties Continued
Preferred Qualifications

Ideal candidate must have: a positive and friendly approach to people, an ability to meet deadlines in a fast paced work environment, a great attention to detail, and must be flexible with workflow changes. Only looking to fill 10-20 hours per week.

Minimum Qualifications

High school diploma or equivalent education. Must have 1 year of experience in a customer service position, preferably in a copying or printing field.
Excellent verbal and written communication skills.

Knowledge, Skills & Abilities

Experience is required with: using copiers and printers, utilizing the Adobe and Microsoft suites of software, utilizing billing programs such as QuickBooks, working closely with customers and their behaviors which could range from extremely happy to extremely upset.

Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities and special needs.

Non-Essential Responsibilities and Duties

Helping in the production area if needed. Keeping the customer service area of Printing Services clean and organized.

Special Instructions

Salt Lake Community College may complete a criminal background check on the finalist.

FLSA Non-Exempt

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this position?
    • Newspaper
    • Ethnic Media
    • Chronicle of Higher Education
    • Professional Organization
    • HigherEdJobs.com
    • SLCC Website
    • Referral Agency
    • Workforce Services
    • College Placement Center
    • Friend
    • Employee
    • SLCC Email
    • SLCC HR Office
    • Other (please specify below)
  2. If other referral source, please specify:

    (Open Ended Question)

Required Documents

Required Documents
Optional Documents
  1. Resume / Curr. Vitae
  2. Cover Letter
  3. Letters of Reference
  4. Other Doc