Lab Aide, Computer Networking SAT (Part Time)

Position Information

Position Information

Position Title Lab Aide, Computer Networking SAT (Part Time)
Open Internally or Externally External
If faculty, tenure track status Not Applicable
Reports to (title) Dept. Coordinator
Department SAT Instruction
Requisition Number P17147
Position Type Replacement
Job Category Part-Time Staff - Variable
FT/PT Part-time
Initial Work Location Taylorsville Redwood Campus
Starting Salary $11.94 - $13.12
Job Open Date 11/09/2017
Job Close Date
Open Until Filled Yes
Priority Review Date
Job Summary

Under the general direction of the classroom faculty, assists in daily operation of classroom lab and study area by providing assistance to students and maintaining computer equipment in the lab.

Essential Responsibilities and Duties

- Answers, evaluates, and prioritizes frequent in-person requests in a lab environment relating to specific class assignments and general computer functions.
- Queries user to collect information about requests and leads user through logical steps and diagnostic procedures to help user determine the solution to the request.
- Handles problem recognition, research, isolation, resolution and follow-up of routine user problems, referring more complex problems to faculty.
- Under the direction of faculty, calls software and hardware vendors to initiate service requests and follow-up on service of defective products.
- Under the direction of faculty, writes or revises user training manuals and procedures.
- Installs computers, software, and peripheral equipment.
- Keeps lab in working order by cleaning, adding paper and toner to printers, etc.
- Stays current with basic functions of all software available in the lab.

Essential Responsibilities and Duties Continued
Preferred Qualifications

- A+ Certification
- Microsoft Certifications

Minimum Qualifications

High School diploma (or GED) plus completion of SAT program Network Administrator or Network Administrator or 1 year paid experience in a computer-related or customer service-related position; or equivalent combination of education and experience.

Knowledge, Skills & Abilities

- Must be dependable.
- Good communications skills (written and oral).
- Must be extremely customer-service oriented.
- Ability to work closely with team members.
- Good organizational skills and the ability to work with staff/faculty/students at all skill/management levels.
- A wide degree of creativity and latitude is expected.
- Ability to learn systems and procedures quickly.
- Strong working knowledge of personal computers, including hardware setup/troubleshooting, software installation, performance tuning, and general maintenance.
- Strong working knowledge of Microsoft Windows Server operating systems.
- Strong working knowledge of Microsoft Office Suite and Internet Explorer.
-Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities and special needs.

Non-Essential Responsibilities and Duties
Special Instructions

Salt Lake Community College may complete a criminal background check on the finalist.

FLSA Non-Exempt

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this position?
    • Newspaper
    • Ethnic Media
    • Chronicle of Higher Education
    • Professional Organization
    • HigherEdJobs.com
    • SLCC Website
    • Referral Agency
    • Workforce Services
    • College Placement Center
    • Friend
    • Employee
    • SLCC Email
    • SLCC HR Office
    • Other (please specify below)
  2. If other referral source, please specify:

    (Open Ended Question)

Required Documents

Required Documents
Optional Documents
  1. Cover Letter
  2. Resume / Curr. Vitae
  3. Letters of Reference
  4. Transcripts