Technician 1, Contact Center (Part-time)

Position Information

Position Information

Position Title Technician 1, Contact Center (Part-time)
Open Internally or Externally External
If faculty, tenure track status Not Applicable
Reports to (title) Manager, Contact Center
Department Contact Center-4J3
Requisition Number P17172
Position Type Replacement
Job Category Part-Time Staff - Variable
FT/PT Part-time
Initial Work Location Taylorsville Redwood Campus
Starting Salary $14.45 - $15.88
Job Open Date 12/12/2017
Job Close Date
Open Until Filled Yes
Priority Review Date
Job Summary

Provide information, resources, and call routing to students, faculty, staff, and community contacting the college via telephone. Provide additional information via mail, email, chat, and other appropriate channels. Work with partner departments to disseminate information across the College organization. Ensure the college is represented in a professional, accurate, timely, and caring manner.

Essential Responsibilities and Duties

Provide front line support to all stakeholders of Salt Lake Community College (including new, prospective and continuing students, College faculty and staff, and the community) via telephone, email, and all other appropriate channels in a professional, accurate, timely, and caring manner.
Provide support in the areas of admissions, academic and career advisement, assessment for placement, orientation, selection of classes, registration, basic student services, hours of operation, emergency contact information and procedures, and general College information.
Provide navigation assistance and troubleshooting for the College’s website, MySLCC, and other College electronic resources.
Refer stakeholders to appropriate departments within the College.
Act as a referral agent for all College academic programs and guide new and continuing students in appropriate decision-making.
Act as a backup for College campus Operators.

Essential Responsibilities and Duties Continued
Preferred Qualifications

Customer Service Experience
Call center experience
Experience in higher education
Experience and competence with computer software and hardware.
Bilingual (Spanish) preferred

Minimum Qualifications

High School Diploma or equivalent

Knowledge, Skills & Abilities

Dependability and reliability are essential. Solid knowledge of College organization and campuses.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities and special needs.

Non-Essential Responsibilities and Duties

Proactively research changes within other departments and programs at the College and share information with colleagues to maintain the most up to date reference materials and directory information. Assist with updates and maintenance of current College directories and reference materials.

Special Instructions

Salt Lake Community College may complete a criminal background check on the finalist.

Typical work schedule for position:
12:00 – 6:00 PM Monday-Thursday
12:00 – 4:30 PM Fridays

FLSA Non-Exempt

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this position?
    • Newspaper
    • Ethnic Media
    • Chronicle of Higher Education
    • Professional Organization
    • SLCC Website
    • Referral Agency
    • Workforce Services
    • College Placement Center
    • Friend
    • Employee
    • SLCC Email
    • SLCC HR Office
    • Other (please specify below)
  2. If other referral source, please specify:

    (Open Ended Question)

Required Documents

Required Documents
Optional Documents
  1. Resume / Curr. Vitae
  2. Cover Letter
  3. Letters of Reference
  4. Other Doc