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Technician 2, Instructional Technology (Part Time)

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Please see Special Instructions for more details.

Salt Lake Community College may complete a criminal background check on the finalist.

Position Information

Position Information

Position Title Technician 2, Instructional Technology (Part Time)
Open Internally or Externally External
If faculty, tenure track status Not Applicable
Reports to (title) Manager 1, Instructional Technology
Department eLearning Support Services-2B2
Requisition Number P17184
Position Type Replacement
Job Category Part-Time Staff - Variable
FT/PT Part-time
Initial Work Location Taylorsville Redwood Campus
Starting Salary $15.89 - $17.52
Job Open Date 01/04/2018
Job Close Date
Open Until Filled Yes
Priority Review Date
Job Summary

Job Summary:
The Technician 2 Instructional Technologist provides support in the teaching, maintenance and improvement of courses in technology-enabled learning environments.
Summary of Major Responsibilities:
• Serves as a support resource in creating and maintaining course sites for traditional classroom and technology–enhanced courses
• Proactively ensures course sites are in compliance with institutional templates and standards and resolves any site concerns/problems/issues
• Assists in preparing instructors for successful online teaching
• Performs quality control reviews for courses/products under development
• Creates limited-scope, web-based tutorials and support aids on the use of LMSor college-owned elearning or web development software

Essential Responsibilities and Duties

Creates/fosters working relationships with departments/divisions
• Serves as the primary contact for departments/divisions on course sites hosted in College-supported Learning Management Systems (LMS)
• Proactively ensures course sites are in compliance with institutional templates and standards
• Serves as a support resource in the teaching, maintenance and improvement of course sites
• Troubleshoots and resolves course site concerns/problems/issues
• Collaborates with eLearning Support Center personnel in resolving course site issues
• Assists in preparing instructors for successful online teaching
• Liaises between eLearning Support and departments/divisions to coordinate requests for proactive contact with students during term
• Serves as a support resource in creating course sites for traditional classroom and technology–enhanced courses
• Serves as a support resource (when necessary) in the performance of maintenance functions in course sites
• Maintains up-to-date information on course sites in a comprehensive, internal list or database
• Facilitates 1-on-1 and group training/consultation on the use of LMS and college-owned elearning or web development software
• Performs quality control reviews for courses/products under development
• Documents any issues identified during quality control reviews
• Remains current with and has a thorough understanding of technology tools and trends in online education
• Screens and/or directs questions and issues to appropriate areas according to institutional and divisional policies and procedures
• When necessary, travels to multiple College campuses to perform responsibilities
• When necessary, performs responsibilities after “business hours” or when “on-call”
• Mentors Instructional Technologist 1 on the fulfillment of their responsibilities
• Creates limited-scope, web-based tutorials and support aids on the use of LMSor college-owned elearning or web development software
• Completes other duties as assigned

Essential Responsibilities and Duties Continued
Preferred Qualifications
Minimum Qualifications

Associate’s degree in Web Development, Instructional Technology, Graphic Design, Computer Science, Communication, Education, Multimedia, or a related field.
Zero to two years (0-2) direct, paid work experience in elearning/online course development or basic web development (can be concurrent with below.
Zero to two years (0-2) direct, paid work experience in customer service/support (can be concurrent with above)

Knowledge, Skills & Abilities

Excellent interpersonal, oral, and written communication skills
• Excellent customer-service skills
• Highly-developed organization skills
• Ability to concurrently manage multiple assigned tasks
• Ability to work independently with limited direction
• Excellent problem-solving and troubleshooting skills
• Skill in documentation of time, effort, processes
• Familiarity with principles of instructional design and roles involved in elearning and web development
• Familiarity with the principles of universal design for learning and how to make elearning accessible for all learners
• Skill in assessment of instructional needs in order to recommend appropriate approaches/applications/tools
• Fluency and comfort in the use of technology in everyday life
• Fluency in navigating the web and using web-based tools to facilitate work, learning, collaboration, productivity, research, etc.
• Fluency in using popular productivity software (MS Office suite or equivalent) on either Windows or Mac operating systems
• Sound understanding of, and ability to use fundamental web development technologies (e.g.: HTML, CSS)
• Efficiency with using elearning development tools/software.
• Ability to use cloud-based collaboration, support and project management software.
• Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities and special needs.

Non-Essential Responsibilities and Duties
Special Instructions

Salt Lake Community College may complete a criminal background check on the finalist.

FLSA Non-Exempt

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this position?
    • Newspaper
    • Ethnic Media
    • Chronicle of Higher Education
    • Professional Organization
    • HigherEdJobs.com
    • SLCC Website
    • Referral Agency
    • Workforce Services
    • College Placement Center
    • Friend
    • Employee
    • SLCC Email
    • SLCC HR Office
    • Other (please specify below)
  2. If other referral source, please specify:

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume / Curr. Vitae
Optional Documents
  1. Cover Letter
  2. Letters of Reference
  3. Other Doc