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Desktop Technician I (Part Time)

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Please see Special Instructions for more details.

Salt Lake Community College will complete a criminal background check on the finalist.

Position Information

Position Information

Position Title Desktop Technician I (Part Time)
Open Internally or Externally External
If faculty, tenure track status Not Applicable
Reports to (title) Manager, Desktop Support
Department Information Technology
Requisition Number P17200
Position Type Replacement
Job Category Part-Time Staff - Variable
FT/PT Part-time
Initial Work Location Miller Campus
Starting Salary $11.94 - $13.12
Job Open Date 01/29/2018
Job Close Date
Open Until Filled Yes
Priority Review Date
Job Summary

Supports, monitors, tests and troubleshoots hardware and software problems pertaining to computer workstations on the local area network (LAN). Recommends and schedules repairs, completes setup of equipment using an imaging utility. Provides technical assistance and minimal training to system users.

Essential Responsibilities and Duties

-Installs, modifies and makes minor repairs to personal computer hardware and software systems.
-Installs, and/or assists other service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives at users’ work site.
-Loads specified software packages such as operating systems, word processing or spreadsheet programs into computer.
-Responds to client inquiries concerning system operations and diagnoses system hardware, software and operator problems.
-Coordinates activities with Manager, full-time technicians or other Information Technology groups and updates work request tickets.
-Helps deploy current software using an imaging utility.
-Instructs users in the basic use of equipment, software and manuals.
-Recommends or performs minor remedial actions to resolve problems.
-Replaces defective or inadequate software.
-Refers major hardware problems to service personnel for resolution.
-Other duties as assigned as a job duty.

Essential Responsibilities and Duties Continued
Preferred Qualifications
Minimum Qualifications

High School Diploma or equivalent.
1 year related paid experience.

Knowledge, Skills & Abilities

-Experience with supporting personal computers with both hardware and software.
-Experience with Windows XP through current (Windows 10) Windows based operating systems.
-Must be very customer oriented.
-Experience installing and configuring the standard Microsoft Office Suite (Word, Excel, PowerPoint, Access, Microsoft Outlook, etc.).
-Ability to work closely with a user community consisting of administrators, faculty, staff and students.
-Good communication (written and verbal) and documentation skills.
-Must be a team-oriented person and be able to work closely with team members.
-Must have good work ethics.
-Network support knowledge.
-Experience with desktop management systems such as Microsoft SCCM and imaging solutions.
-Experience in a Higher Education Environment.
-Microsoft Exchange/Outlook.
-Browser and anti-virus support.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities and special needs.

Non-Essential Responsibilities and Duties
Special Instructions

Salt Lake Community College will complete a criminal background check on the finalist.

FLSA Non-Exempt

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this position?
    • Newspaper
    • Ethnic Media
    • Chronicle of Higher Education
    • Professional Organization
    • SLCC Website
    • Referral Agency
    • Workforce Services
    • College Placement Center
    • Friend
    • Employee
    • SLCC Email
    • SLCC HR Office
    • Other (please specify below)
  2. If other referral source, please specify:

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume / Curr. Vitae
Optional Documents
  1. Cover Letter
  2. Letters of Reference
  3. Other Doc