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IT Lab Aide I (South City Campus) (Part Time)

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

Salt Lake Community College will complete a criminal background check on the finalists.

Position Information

Position Information

Position Title IT Lab Aide I (South City Campus) (Part Time)
Open Internally or Externally External
If faculty, tenure track status Not Applicable
Reports to (title) Lab Coordinator
Department Information Technology
Requisition Number P17205
Position Type Replacement
Job Category Part-Time Staff - Variable
FT/PT Part-time
Initial Work Location South City Campus
Starting Salary $10.86 - $11.93
Job Open Date 02/09/2018
Job Close Date
Open Until Filled Yes
Priority Review Date
Job Summary

Under the general direction of the Lab Coordinator, assists in daily operation of Student Open Lab or Student Admissions Hub area by providing assistance to students and maintaining computer equipment in the lab.

Essential Responsibilities and Duties

- Answers, evaluates, and prioritizes frequent in-person requests in a lab environment relating to specific class assignments and general computer functions, as well as any incoming telephone, voice mail, or email requests for assistance.
- Queries user to collect information about requests and leads user through logical steps and diagnostic procedures to help user determine the solution to the request.
- Handles problem recognition, research, isolation, resolution and follow-up of routine user problems, referring more complex problems to supervisor or technical staff.
- Under the direction of the Lab Coordinator, calls software and hardware vendors to initiate service requests and follow-up on service of defective products.
- Under the direction of the Lab Coordinator, writes or revises user training manuals and procedures.
- Installs computers, software, and peripheral equipment.
- Keeps lab in working order by cleaning, adding paper and toner to printers, etc.
- Stays current with basic functions of all software available in the lab.

Essential Responsibilities and Duties Continued
Preferred Qualifications

- Knowledge of HTML, Java, and other Internet applications.
- Knowledge of print-metering software (Pharos)
- Knowledge of software distribution tools (SCCM, etc.)
- Knowledge of wireless network technology.
- Knowledge of virtual desktop environments.
- A+ Certification
- Microsoft Certifications

Minimum Qualifications

High School diploma (or GED) plus completion of CIS1020 (or equivalent Computer Essentials college course) with a grade of “C” or higher.
1 year paid experience in a computer-related or customer service-related position; or equivalent combination of education and experience.

Knowledge, Skills & Abilities

- Must be dependable.
- Good communications skills (written and oral).
- Must be extremely customer-service oriented.
- Ability to work closely with team members.
- Good organizational skills and the ability to work with staff/faculty/students at all skill/management levels.
- A wide degree of creativity and latitude is expected.
- Ability to learn systems and procedures quickly.
- Strong working knowledge of personal computers, including hardware setup/troubleshooting, software installation, performance tuning, and general maintenance.
- Strong working knowledge of Microsoft Windows operating systems.
- Strong working knowledge of Microsoft Office Suite and Internet Explorer.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities and special needs.

Non-Essential Responsibilities and Duties
Special Instructions

Salt Lake Community College will complete a criminal background check on the finalists.

FLSA Non-Exempt

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this position?
    • Newspaper
    • Ethnic Media
    • Chronicle of Higher Education
    • Professional Organization
    • HigherEdJobs.com
    • SLCC Website
    • Referral Agency
    • Workforce Services
    • College Placement Center
    • Friend
    • Employee
    • SLCC Email
    • SLCC HR Office
    • Other (please specify below)
  2. If other referral source, please specify:

    (Open Ended Question)

  3. Describe what computer programs you are familiar with?

    (Open Ended Question)

  4. Are you available to work weekday mornings?
    • Yes
    • No
  5. Are you available to work weekday afternoons?
    • Yes
    • No
  6. Are you available to work weekday evenings?
    • Yes
    • No

Required Documents

Required Documents
Optional Documents
  1. Resume / Curr. Vitae
  2. Cover Letter
  3. Letters of Reference
  4. Other Doc