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IT Lab Aide II (Part Time) (Internal Only)

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

Salt Lake Community College will complete a background check on the selected finalist.

Position Information

Position Information

Position Title IT Lab Aide II (Part Time) (Internal Only)
Open Internally or Externally Internal
If faculty, tenure track status Not Applicable
Reports to (title) Lab Coordinator
Department Information Technology
Requisition Number P17211
Position Type Replacement
Job Category Part-Time Staff - Variable
FT/PT Part-time
Initial Work Location Taylorsville Redwood Campus
Starting Salary $11.94 - $13.12
Job Open Date 02/16/2018
Job Close Date
Open Until Filled Yes
Priority Review Date
Job Summary

Under the general direction of the Lab Coordinator for Learning Commons, provides technical support for learning commons at the Redwood Campus.

Essential Responsibilities and Duties

- Assists students in Learning Commons with use of computers, printers and other portable devices.
- Assists students and faculty with general questions about class assignments and software.
- Takes ownership of assigned accounts including technical maintenance of computers and thin-clients, coordination with other OIT teams, and overall customer satisfaction.
- Responds to incident reports from students and faculty as assigned using problem management database (Service-Now). Documents progress of incident management in the database.
- Installs personal computers, software, and peripheral equipment.
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or other technical staff.
- Calls software and hardware vendors to initiate service requests and follow-up on service of defective products.
- Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.

Essential Responsibilities and Duties Continued
Preferred Qualifications

Two or more years of experience in a technical support environment; preferably in an educational environment.
Strong working knowledge of MS Networking (AD, Group Policies, SCCM, etc.).
Familiarity with Virtual Desktop and thin-client work stations.
Knowledge of HTML, JAVA, and other internet applications.
Knowledge of print metering software (ie., Pharos, Blackboard, etc.)
Knowledge of computer administration utilities (Ghost, SMS, etc.)
Knowledge of wireless networking technology
A+ certifications
Microsoft certifications
Knowledge of desktop lockdown utilities (e.g. deepfreeze)

Minimum Qualifications

At least 6 college credits in computer-related post-secondary courses(CS, CIS, etc.) plus at least 1 year full-time (2 years part-time) experience in a technical support environment;
OR equivalent combination of computer-related education and technical-support-related experience.

Knowledge, Skills & Abilities

- Good communications (written and oral) and documentation skills.
- Good working knowledge of MS Windows and other MS applications.
- Must be extremely customer-service oriented and dependable.
- Ability to work closely with team members.
- Good organizational skills and the ability to work with staff/faculty/students at all skill/management levels.
- Knowledge of lab operations, including providing service to students and faculty and interaction with other desktop support organizations.
- Ability to train others.
- A wide degree of creativity and latitude is expected.
- Ability to learn systems and procedures quickly.
- Strong working knowledge of personal computers, including hardware setup/troubleshooting, software installations, performance tuning, and general maintenance.
- Familiarity with the Microsoft Windows networking environment — including Group Policies
- Familiarity with network hardware components (cabling, NIC’s, severs, wireless access points, etc.).
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities and special needs.

Non-Essential Responsibilities and Duties
Special Instructions

Salt Lake Community College will complete a background check on the selected finalist.

FLSA Non-Exempt

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a current SLCC employee?
    • yes
    • no
  2. * How did you first learn about this position?
    • Newspaper
    • Ethnic Media
    • Chronicle of Higher Education
    • Professional Organization
    • SLCC Website
    • Referral Agency
    • Workforce Services
    • College Placement Center
    • Friend
    • Employee
    • SLCC Email
    • SLCC HR Office
    • Other (please specify below)
  3. If other referral source, please specify:

    (Open Ended Question)

  4. Describe what computer programs you are familiar with.

    (Open Ended Question)

  5. Are you available to work weekday mornings?
    • Yes
    • No
  6. Are you available to work weekday afternoons?
    • Yes
    • No
  7. Are you available to work weekday evenings?
    • Yes
    • No

Required Documents

Required Documents
Optional Documents
  1. Resume / Curr. Vitae
  2. Cover Letter
  3. Letters of Reference
  4. Other Doc